** UPDATED INFORMATION 27th MARCH 2020 - IN RESPONSE TO TIGHTENED MEASURES BY THE UK GOVERNMENT **
Dearest friends and colleagues,
We hope you and your loved ones are well and staying positive in these difficult times.
The safety of our staff, clients and community is paramount. Therefore, in accordance with advice from the WHO and UK Government, we are taking our showroom digital and working remotely. This should be relatively seamless as we already have team members regularly working from home as part of flexible working arrangements.
The situation is constantly evolving, but we have expanded our infrastructure to minimise impact and embrace alternative ways of working:
Orders, Deliveries and Storage:
- We are in daily contact with our producers here in Europe and further afield, who are working tirelessly to continue production and deliveries to the UK.
- Our warehouse is currently operating a minimal team whilst taking all necessary precautions to keep staff and clients safe.
- We can offer free storage of your orders until you’re ready to take delivery
- If your order is ready, delivery and installation will be possible when government restrictions are lifted and our installers are back at work.
- Our team is available to help remotely during our normal working hours.
- Our email and live chat are running same as usual.
- Just a reminder that in addition to emailing your dedicated contact here you can also use [email protected] for trade enquiries, [email protected] for retail, and for wholesale enquiries please contact [email protected].
- All online orders are being processed as normal. Your delivery or installation will happen when UK Government Lockdown restrictions are lifted. We have not taken this decision lightly, but we feel pausing deliveries is the responsible thing to do. It means less risk for couriers and their loved ones. Less activity on our streets also helps protect key workers, NHS staff and all those providing vital services during the lockdown period.
- You can use our product directory to help you create client proposals with information, images, 3D files and technical specifications.
- Can’t find the product you are looking for online? Don’t hesitate to get in touch. We have a wealth of extra product information behind the scenes.
We are a vibrant, independent company, and for over thirty years we have fostered relationships across the globe with producers, designers, architects and our retail clients. We think of Viaduct and our extended network as a family, a group of like-minded people, passionate about design. We have shared so many joyful times and faced challenges together in the past. We will emerge from this crisis together too.
From our little family to yours, stay in touch and stay safe wherever you are in the world.
With love and positive thoughts,
All of us at Viaduct