Delivery

See our Coronavirus and Brexit Q&A for details of safety measures in place to ensure deliveries and collections happen safely.

Quickship items

Items sold as 'quickship' are generally held in stock by our suppliers. This means they can be delivered faster than our made to order items. You can find estimated delivery times on the individual product page. We will contact you to arrange delivery as soon as your items arrive in our warehouse. We aim to deliver your items within 5 to 7 days of this date.

Please note we base delivery estimates on guidance from our suppliers, they can be subject to change due to circumstances beyond our control.


Collection

Collection from our London showroom is always free.

You can select this option in the checkout for smaller items such as chairs, lights, accessories and small tables. Unfortunately, limited storage space at the showroom means we cannot offer this service on larger items such as dining tables and sofas.

Once you place your order, we will contact you to organise a time for collection:

  • you can typically collect ex-display or stock items within 7 days
  • made to order items will depend on the estimated delivery date from our supplier

See our address and opening hours.


Delivery times     

Nearly all items are 'made to order'. You will find delivery estimates for each item listed on the individual product pages.

Once you place your order, we will let you know our anticipated delivery date. Then, once your items arrive with us, we will be in touch again to arrange delivery.

We aim to deliver within 5 to 7 days of receiving your order into our warehouse. However, outside London, this may extend to 7 to 14 days.

Deliveries take place Monday to Friday, between 9 am and 5 pm.

Very occasionally, circumstances beyond our control can delay your delivery date. If this happens, we will keep you informed. However, we cannot accept liability for any loss or inconvenience that may result from the delay.


Free delivery for orders over £3000

Delivery is free if you spend over £3000 with us in a single order, and your delivery address is within the UK mainland (excluding the Scottish Highlands). The type of delivery you will receive depends on your delivery location:

  • Greater London deliveries will receive our 2 man installation service (unless your items are wall-mounted or electrical)
  • deliveries to other mainland UK areas (excluding the Scottish Highlands) will receive a door-to-door courier service

    Exceptions do apply for:

    • oversize sale and ex-display items, these items will incur a minimum delivery charge of £115 for two man deliveries within Greater London (2 man delivery) and £125 for one man door to door deliveries within mainland UK (excluding the Scottish Highlands)
    • items too big for 2 men to deliver
    • properties with problematic access, see our access guide below for advice on this

    If you are unsure what the delivery cost is of an item will be, just contact us: [email protected] or telephone 020 7278 8456 (Weekdays: 9.30am-6.00pm, Saturdays: 10.30am-4.00pm)


    Delivery charges  

    How much you will pay for delivery depends on:

    • the overall size of your order
    • your delivery address
    • whether or not you would like to have your items installed

    You can see full details of our delivery costs below: 


    Postal recorded delivery service: £4.95

    Small items that can fit in an envelope will be dispatched with a recorded delivery service. At the time of writing, we use DPD/Interlink or Royal Mail. Your delivery is fully trackable. 

    Greater London - one-man courier delivery service to the front door (not unwrapped).

    • For smaller items: £9.95 per order.
    • For medium items: £19.95 per order
    • For larger items: £54.95 per order.

    Greater London - premium delivery with installation: £115.00 per order.

    Items will be delivered to the room of your choice and all packaging will be taken away. Please note we do not install wall-mounted items or suspension lighting, or carry out any electrical work.   

    Mainland UK excluding Scottish Highlands - one man courier delivery service to the front door (not unwrapped).

    • For smaller items: £9.95 per order.
    • For medium items: £19.95 per order
    • For larger items: £54.95 per order.

    Mainland UK excluding Scottish Highlands - premium delivery with installation: £125.00 per order.

    Items will be delivered to the room of your choice and all packaging will be taken away. Please note we do not install wall-mounted items or suspension lighting, or carry out any electrical work.   

    Scottish Highlands and Isle of Wight - one man courier delivery service to the front door (not unwrapped).

    • For smaller items: £19.95 per order.
    • For medium items: £24.95 per order
    • For larger items: £74.95 per order.

    For oversize items (e.g sofas and dining tables): Please contact us for a quote.

    Rest of UK including Northern Ireland - one man courier delivery service to the front door (not unwrapped).

    • For smaller items: £19.95 per order.
    • For medium items: £34.95 per order
    • For larger items: £74.95 per order.

    For oversize items (e.g sofas and dining tables): Please contact us for a quote. 


    Changing your delivery address

    If you wish to change your delivery address after placing your order this is possible. However, we will re-calculate your delivery charges and either charge or refund you the difference.


    Our installation service 

    Our installers will deliver your items to the room of your choice (providing access is suitable) and remove all packaging. You will be asked to sign our delivery note, accepting the items and confirming you are satisfied. If someone else accepts delivery on your behalf, it is important that they are aware of the order details. 

    If you prefer we can leave the items packaged, just let us know in advance. 

    If we organise a delivery with you and you are out when we arrive, there will be a charge for the subsequent delivery. This is the case even if the first delivery was free. 


    Delivery access

    It is your responsibility to ensure your items can be delivered into your property safely and reasonably. This includes access from the road to your property. If our installers consider that access is unsafe or unreasonable, we will not proceed until safe access is provided. 

    You must inform us of any access issues or parking restrictions at the delivery address. You are obliged to provide any required parking permits in advance of the delivery. 

    Our delivery charges do not cover removal of doors, windows or other fixtures. 

    If you have any doubts that the furniture will fit up stairways, through doors or any awkward or restrictive spaces it is very important that you seek advice. We can provide a full access check within Greater London at a cost of £35. This involves our delivery team making an appointment and inspecting your property to confirm if access is possible.

    If you have any questions about our delivery service or need advice on access please call us on 020 7278 8456 (Weekdays: 9.30am-6.00pm, Saturdays: 10.30am-4.00pm)


    International deliveries

    At present delivery outside the UK is available by quotation only. For more information please email us or call our showroom on +44 (0)20 7278 8456.

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