Covid 19 and Brexit - Q&A

Covid-19: updates and information.

This information was last updated on 6 August 2021.

We are delighted to welcome you back to the Viaduct showroom. 

We have introduced a few changes in line with the current guidance and we appreciate you may have some questions.

Can I visit your showroom?

Yes. In response to the easing of the UK Government's coronavirus restrictions, we are are open to the public.

If you prefer, we still have many other ways to connect with you. We are always happy to walk you through our collection, online or by phone, and post fabric samples for approval. Email [email protected] for details.

Trade clients can make arrangements with their existing contact or email [email protected] to discuss potential projects.

Will I be safe to visit?

The following safety precautions are in place:

  • Hand-sanitiser provided at the entrance.
  • No more than 8 visitors at a time, if this limit has been reached you will be asked to wait outside.
  • Face masks are optional, but we recommend that you continue to wear them if you are not exempt.

Can I collect my online order from the showroom?

Yes. Our click and collect service is running as usual from our showroom. When your order arrives with us, we will contact you to organise your collection time. 

What about deliveries, are they running?

Yes. All services are currently running as scheduled.

For more detailed information on our services, please see our Delivery Information page.

    My order is in stock, when will it arrive?

    We aim to deliver all in-stock items within 5-7 days. When you place your order the team will contact you to arrange this.

    Can you store my order?

    We know things can be unpredictable at the moment. With this in mind, we have temporarily suspended storage charges for online orders whilst Covid-19 restrictions are in place.

    Please note storage charges for trade orders still apply.

    Brexit: updates and information.

    Will I have to pay import charges on my furniture order?

    No. For retail and online clients, we have decided to absorb all the additional charges incurred by importing goods into the UK from the EU.

    What about trade accounts? Do I have to pay import charges on my orders?

    Yes, but only if your order value is less than £5000. Because we offer discounted pricing for projects and large quantities we cannot absorb the additional import charges on these orders.

    Your sales contact can explain how this will affect any existing or pending orders. Please do not hesitate to contact them directly for further information. Alternatively, you can email [email protected].

    I still have questions.

    No problem, please get in touch. Email [email protected] we're always happy to help.

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