Coronavirus (Covid-19) Information for our clients.
The situation here in the UK is continually evolving, this information is accurate as of 14th September 2020.
- Open by appointment only 10:00-17:00 Mondays, Tuesdays, Wednesdays and Thursdays, as well as 10:30-16:00 Saturdays. (Closed Fridays and Sundays).
- Please email [email protected] to book your consultation.
- We are also offering virtual consultations via Zoom for both trade and retail clients.
- Social distancing measures are in place.
- Hand sanitiser is available at the entrance.
- Maximum of two visitors at a time.
- We request that in accordance with government guidance you wear a mask when entering the showroom.
Orders, Deliveries and Storage:
- New orders are being processed as normal.
- Our suppliers are now back in production and working tirelessly to clear the backlog of orders.
- Our warehouse continues to operate a minimal team while taking the necessary precautions to keep staff and clients safe.
- We can offer free storage of your orders until you’re ready to take delivery.
- If your order is ready, delivery and installation are now possible with social distancing measures in place.
Collecting orders from our showroom.
If you have placed a click and collect order online or by phone our team will be in touch to arrange a collection time with you. Your order will be prepared prior to arrival and social distancing measures will be maintained throughout the process.
- Our team is available to help remotely during our regular working hours (9:30-18:00 GMT Mon-Fri).
- Our email and live chat are running same as usual.
- Online orders are now running as usual.
- Smaller items are delivered as normal via contactless courier delivery.
- Larger items requiring installation will be delivered with social distancing measures in place.
- Can’t find the product you are looking for online? Don’t hesitate to get in touch. We have a wealth of extra product information behind the scenes.