This information was last updated on 6 August 2021.
We are delighted to welcome you back to the Viaduct showroom.
We have introduced a few changes in line with the current guidance and we appreciate you may have some questions.
Yes. In response to the easing of the UK Government's coronavirus restrictions, we are are open to the public.
If you prefer, we still have many other ways to connect with you. We are always happy to walk you through our collection, online or by phone, and post fabric samples for approval. Email [email protected] for details.
Trade clients can make arrangements with their existing contact or email [email protected] to discuss potential projects.
The following safety precautions are in place:
Yes. Our click and collect service is running as usual from our showroom. When your order arrives with us, we will contact you to organise your collection time.
Yes. All services are currently running as scheduled.
For more detailed information on our services, please see our Delivery Information page.
We aim to deliver all in-stock items within 5-7 days. When you place your order the team will contact you to arrange this.
We know things can be unpredictable at the moment. With this in mind, we have temporarily suspended storage charges for online orders whilst Covid-19 restrictions are in place.
Please note storage charges for trade orders still apply.
No. For retail and online clients, we have decided to absorb all the additional charges incurred by importing goods into the UK from the EU.
Yes, but only if your order value is less than £5000. Because we offer discounted pricing for projects and large quantities we cannot absorb the additional import charges on these orders.
Your sales contact can explain how this will affect any existing or pending orders. Please do not hesitate to contact them directly for further information. Alternatively, you can email [email protected].
No problem, please get in touch. Email [email protected] we're always happy to help.