The UK situation is continually evolving, and we continue to make changes to keep our staff and clients safe. This information was last updated on 16th March 2021.
Like many UK companies, Viaduct is affected by Covid-19 restrictions and changes to import regulations following the UK's departure from the European Union (EU).
We are doing everything possible to minimise the impact of these changes for our clients, and we appreciate you may have a few questions.
Not yet, sorry. We are currently closed to the public in response to the UK Government's coronavirus restrictions. We plan to reopen by appointment from 12th April 2021.
In the meantime, we still have many ways to connect with you. We are always happy to walk you through our collection, online or by phone, and post fabric samples for approval. Email [email protected] for details.
Trade clients can make arrangements with their existing contact or email [email protected] to discuss potential projects.
Yes. When we reopen we will provide hand-sanitiser at the entrance, and we ask all our visitors to wear face masks. We limit appointments to two clients at a time, so it is easy to socially distance. We stay up to date with the latest advice from the NHS and the UK Government to ensure we are always fully compliant with best practice.
Occasionally. The situation has improved since the start of the year, but sadly some delays do still occur. As restrictions begin to ease, we expect regular service to resume. Please be assured our team are in constant contact with our suppliers and shippers. Should there be any issues with your order, we will keep you well informed.
Yes. We can offer our click and collect service as usual from our showroom. When your order arrives with us, we will contact you to organise a collection time. We will bring your order to the door for pick up.
We aim to deliver all in-stock items within 5-7 days. When you place your order the team will contact you to arrange this.
We know things can be unpredictable at the moment. With this in mind, we have temporarily suspended storage charges for orders whilst Covid-19 restrictions are in place.
No problem. Please get in touch. Email [email protected] we're always happy to help.