Covid-19 Updates & Information

Coronavirus (Covid-19) Information for our clients.

The situation here in the UK is continually evolving, this information is accurate as of 14th September 2020.

  • Open by appointment only 10:00-17:00 Mondays, Tuesdays, Wednesdays and Thursdays, as well as 10:30-16:00 Saturdays. (Closed Fridays and Sundays).
  • Please email [email protected] to book your consultation.
  • We are also offering virtual consultations via Zoom for both trade and retail clients.
  • Social distancing measures are in place.
  • Hand sanitiser is available at the entrance.
  • Maximum of two visitors at a time.
  • We request that in accordance with government guidance you wear a mask when entering the showroom.

Orders, Deliveries and Storage:
  • New orders are being processed as normal.
  • Our suppliers are now back in production and working tirelessly to clear the backlog of orders.
  • Our warehouse continues to operate a minimal team while taking the necessary precautions to keep staff and clients safe.
  • We can offer free storage of your orders until you’re ready to take delivery.
  • If your order is ready, delivery and installation are now possible with social distancing measures in place. 

Collecting orders from our showroom.

If you have placed a click and collect order online or by phone our team will be in touch to arrange a collection time with you. Your order will be prepared prior to arrival and social distancing measures will be maintained throughout the process.

Digital Showroom:
  • Our team is available to help remotely during our regular working hours (9:30-18:00 GMT Mon-Fri).
  • Our email and live chat are running same as usual.

Our Website:
  • Online orders are now running as usual.
  • Smaller items are delivered as normal via contactless courier delivery.
  • Larger items requiring installation will be delivered with social distancing measures in place. 
  • Can’t find the product you are looking for online? Don’t hesitate to get in touch. We have a wealth of extra product information behind the scenes.

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