Covid 19 and Brexit - Q&A

Brexit and Covid-19: updates and information.

The UK situation is continually evolving, and we continue to make changes to keep our staff and clients safe. This information was last updated on 16th March 2021.

Like many UK companies, Viaduct is affected by Covid-19 restrictions and changes to import regulations following the UK's departure from the European Union (EU).

We are doing everything possible to minimise the impact of these changes for our clients, and we appreciate you may have a few questions.

Can I visit your showroom?

Not yet, sorry. We are currently closed to the public in response to the UK Government's coronavirus restrictions. We plan to reopen by appointment from 12th April 2021.

In the meantime, we still have many ways to connect with you. We are always happy to walk you through our collection, online or by phone, and post fabric samples for approval. Email [email protected] for details.

Trade clients can make arrangements with their existing contact or email [email protected] to discuss potential projects.

Will I be safe to visit?

Yes. When we reopen we will provide hand-sanitiser at the entrance, and we ask all our visitors to wear face masks. We limit appointments to two clients at a time, so it is easy to socially distance. We stay up to date with the latest advice from the NHS and the UK Government to ensure we are always fully compliant with best practice.

Will I have to pay import charges on my furniture order?
  • No. We have decided to absorb all the additional charges incurred by importing goods into the UK from the EU for our retail and online clients.
  • Sadly though, these additional charges will mean we can no longer offer the same level of discount during sale periods. 

What about trade accounts? Do I have to pay import charges on my orders?
  • Yes, but only if your order value is less than £5000. Because we offer discounted pricing for projects and large quantities we cannot absorb the additional import charges on these orders.
  • Your sales contact can explain how this will affect any existing or pending orders. Please do not hesitate to contact them for further information. Alternatively, you can email [email protected].

Will you place my order straight away with the manufacturer?
  • We now place orders with suppliers on a weekly rather than daily basis. By grouping orders together, we can minimise import charges and our carbon emissions.
  • We have already included this additional processing time in the estimated delivery dates indicated on our website, so your anticipated delivery date will be unaffected.

Are orders delayed?

Occasionally. The situation has improved since the start of the year, but sadly some delays do still occur. As restrictions begin to ease, we expect regular service to resume. Please be assured our team are in constant contact with our suppliers and shippers. Should there be any issues with your order, we will keep you well informed.

Can I collect my online order from the showroom?

Yes. We can offer our click and collect service as usual from our showroom. When your order arrives with us, we will contact you to organise a collection time. We will bring your order to the door for pick up.

What about deliveries, are they still running?
  • Yes. We deliver smaller orders with a door-to-door courier service.
  • Larger items requiring installation are delivered with social distancing measures in place.
  • For more detailed information on our services, please see our Delivery Information page.

My order is in stock, when will it arrive?

We aim to deliver all in-stock items within 5-7 days. When you place your order the team will contact you to arrange this.

Can you store my order?

We know things can be unpredictable at the moment. With this in mind, we have temporarily suspended storage charges for orders whilst Covid-19 restrictions are in place.

I still have questions.

No problem. Please get in touch. Email [email protected] we're always happy to help.

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