Covid 19 and Brexit - Q&A

Covid-19: updates and information.

This information was last updated on 16 December 2021.

Due to the current government advice we are currently working from home. Our team is available to help remotely during our normal working hours (9:30-18:00 GMT Mon-Fri).

You can reach us by emailing [email protected] for trade enquiries, [email protected] for retail, and for wholesale enquiries please contact [email protected].

What about deliveries, are they running?

Yes. All services are currently running as scheduled.

For more detailed information on our services, please see our Delivery Information page.

    My order is in stock, when will it arrive?

    We aim to deliver all in-stock items within 5-7 days. When you place your order the team will contact you to arrange this.

    Can you store my order?

    We know things can be unpredictable at the moment. With this in mind, we have temporarily suspended storage charges for online orders whilst Covid-19 restrictions are in place.

    Please note storage charges for trade orders still apply.

    Brexit: updates and information.

    Will I have to pay import charges on my furniture order?

    No. For retail and online clients, we have decided to absorb all the additional charges incurred by importing goods into the UK from the EU.

    What about trade accounts? Do I have to pay import charges on my orders?

    Yes, but only if your order value is less than £5000. Because we offer discounted pricing for projects and large quantities we cannot absorb the additional import charges on these orders.

    Your sales contact can explain how this will affect any existing or pending orders. Please do not hesitate to contact them directly for further information. Alternatively, you can email [email protected].

    I still have questions.

    No problem, please get in touch. Email [email protected] we're always happy to help.

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