Delivery charges /
There is only one delivery charge per order no matter how much you buy.
There are 3 levels of delivery charges, depending on the product selected
Standard UK Delivery /
For smaller non furniture items £10 per order.
UK furniture Delivery /
For small furniture and lighting products that do not require 2 or more men to deliver it.
These items are delivered boxed to your front door, but not unwrapped. The charge for this is £30
Special UK Delivery /
For extra heavy items such as sofas, these will be delivered to the room of your choice and the packaging will be taken away.
See below:
Special UK Delivery orders under £1000 /
Within M25: £75
Mainland England: £100
Other areas: Please contact us for a quote
Special UK Delivery orders over £1000 /
Within M25: Free
Mainland England: £75
Other areas: Please contact us for a quote
Exceptions apply /
For sale items and special offers, a minimum delivery charge of £75 will apply for deliveries within the M25. Please contact us for precise costings at the time of purchase.
Some products that are too big for 2 men to deliver and properties with problematic access are excluded. Access Check: £35 (within M25 only.)
If you are unsure what the delivery cost is of an item will be, just contact us: sales@viaduct.co.uk or telephone 020 7278 8456 (Weekdays: 9.30am-6.00pm, Saturdays: 10.30am-4.00pm)
Delivery times /
Nearly all items are ordered specially for you with indicative lead times on the website item. As soon as we receive the goods into our warehouse we will contact you to arrange delivery. We aim to dispatch goods to you within 5-7 days of arrival in the warehouse.
Furniture orders for items that are in stock are delivered between 8 – 10 days. Outside London, the lead-times are extended to approximately 21 days. If the item is out of stock or bespoke, we will advise you of an approximate delivery date at the time of order.
Very occasionally, circumstances beyond our control can delay this date. If this happens, we will keep you informed. We cannot, however, accept liability for any loss or inconvenience that may result from the delay. If the delivery address is changed after the order is placed we will re-calculate the delivery charges and either charge or refund you the difference.
We deliver Monday to Friday, and can advise you whether you have a morning (9am-12pm) or afternoon (12-3pm) slot.
Our delivery team will deliver the products to the room of your choice (providing access is suitable) and remove all packaging, allowing you to inspect the furniture to ensure you are satisfied. You will then be asked to sign our Delivery note, accepting the goods. If someone else is accepting delivery on your behalf, it is important that they are fully aware of the product details. If you would like us to leave the products packaged, please let us know in advance. If we have agreed a delivery date and time, and you are out when we arrive, we can reschedule a delivery for the next available date. There will be a charge for the subsequent delivery, even if the first delivery was free.
Delivery Access /
It is your responsibility to ensure that the furniture you order can be delivered into your property and that there is safe and reasonable access from the road to the place of delivery. If our delivery staff consider that access is unsafe then we will not deliver the goods until safe access is provided. You are obliged to provide any required parking permits in advance of the delivery.
If you have any doubts that the furniture will fit up stairways, through doors or any awkward or restrictive spaces it is very important that you seek advice. We can offer an access check for specific items of furniture. This involves our delivery team making an appointment and inspecting your property to confirm if access is possible. You must inform us of any vehicle access issues or parking restrictions at the delivery address. The delivery charge includes no allowance for removal of doors, windows or other fixtures. If you have any questions about our delivery service or need advice on access please call us on 020 7278 8456 (Weekdays: 9.30am-6.00pm, Saturdays: 10.30am-4.00pm)
We can provide a full access check within the M25 at a cost of £35
International Delivery Information /
We can export any item available to purchase via our website. We delivery to most countries.
The cost of delivery varies depending on what you order and where you want it to be delivered; our sales team will calculate the cost of delivery at the time of the order.
Please be aware that you may be responsible for import duties and taxes that may be incurred.
Returns /
If you are unhappy with a non sale stock product for any reason, just send it back to us (with the original packaging) and we’ll refund or replace it.
Delivery cost incurred in the delivery of the goods to you will be refunded within the 28 day period except in the case of cancellations.
Return an item within 28 days in perfect condition together with original packaging and we will be happy to refund the original price of the item or send you an exchange. This does not affect cancellations or your statutory rights.
Please note that bespoke furniture, special orders, flat-packed items that have been assembled, made-to-order items, gift vouchers and personalised items can only be returned or exchanged if faulty. Any special offer or ex-display items cannot be returned or refunded.
You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office.
For items that are too large to return by post, Please contact us on 020 7278 8456 (Weekdays: 9.30am-6.00pm, Saturdays: 10.30am-4.00pm) or email sales@viaduct.co.uk and we will arrange a delivery service to collect your item.
Returns and exchanges will be processed as soon as possible after arrival. All items are returned at your expense, this does not affect your statuary rights.
Credit can be used against your next order, both online and with telephone orders.
Our returns address is: Viaduct, c/o Cube Storage, Unit 1A Europa Trading Estate, Fraser Road, Erith, Kent DA8 1QL
Legal identity /
Viaduct is the trading name of Viaduct Furniture Ltd. The site is owned and operated by Viaduct Furniture Ltd. registered in England, company number 2027354. The registered office is 1 Winchester Place, North Street, Poole, Dorset BH15 1NX. VAT registration number: GB 446 0579 39
If you have any problems or questions please call us on 020 7278 8456
(Weekdays: 9.30am-6.00pm, Saturdays: 10.30am-4.00pm)