Delivery

Delivery charges 

 
There is only one delivery charge per order no matter how much you buy.

There are various levels of delivery charges, depending on the weight and dimensions of the largest product selected and your delivery address. 

 
Orders over £1000 

 
Mainland UK one man courier delivery service (to the door): FREE

Delivery and installation within M25: FREE 

For details of these services please see full listings below.


Exceptions apply

 
For oversize sale items and special offers, a minimum delivery charge of £75 will apply for deliveries within the M25. Please contact us for precise costings at the time of purchase.

Some products that are too big for 2 men to deliver and properties with problematic access are excluded. Access Check: £35 (within M25 only).

If you are unsure what the delivery cost is of an item will be, just contact us: websales@viaduct.co.uk or telephone 020 7278 8456 (Weekdays: 9.30am-6.00pm, Saturdays: 10.30am-4.00pm)

 
 
Orders under £1000 

 
Collection from our central London showroom: FREE
 
Please note we have limited storage space and are therefore unable to accommodate this option on oversize items such as sofas and dining tables. Items available for free collection are clearly marked in the delivery section of the individual product listings. Once your order is available for collection you will be notified by email.
 
Our full address and opening times are listed here.
 
Delivery within London and M25: £75 per order.

Goods will be delivered to the room of your choice and all packaging will be taken away. Please note we do not install wall-mounted items or suspension lighting, or carry out any electrical work.

UK Recorded Delivery Service: £4.95

Small accessory and lighting items that can fit in an envelope will be dispatched via a recorded delivery service. At time of writing we use DPD/Interlink and your delivery is fully trackable. 
 
Mainland UK excluding Scottish Highlands - one man courier delivery service to the front door, but not unwrapped.

For smaller non furniture items: £9.95 per order.

For medium items: £19.95 per order

For larger items: £54.95 per order.

Rest of UK including Scottish Highlands, Isle of Wight and N. Ireland - one man courier delivery service to the front door but not unwrapped.

For smaller non furniture items: £19.95 per order.

For medium items: £29.95 per order

For larger items: £74.95 per order.

For oversize items (e.g sofas and dining tables): Please contact us for a quote.


International Delivery Information 


Delivery charges will be calculated at checkout. We are able to ship to international addresses and can deliver to most countries. For more information please email us or call our showroom on +44 (0)20 7278 8456.

The cost of delivery varies depending on what you order and where you want it to be delivered; Please be aware that you will be responsible for all import duties and taxes that may be incurred.
 
 

Delivery times 
 

Nearly all items are ordered specially for you with indicative lead times on the website item. As soon as we receive the goods into our warehouse we will contact you to arrange delivery. We aim to dispatch goods to you within 5-7 days of arrival in the warehouse.

Furniture orders for items that are in stock are delivered between 5-7 days. Outside London, the lead-times are extended to approximately 7-14 days. If the item is out of stock or bespoke, we will advise you of an approximate delivery date at the time of order.

Very occasionally, circumstances beyond our control can delay this date. If this happens, we will keep you informed. We cannot, however, accept liability for any loss or inconvenience that may result from the delay. If the delivery address is changed after the order is placed we will re-calculate the delivery charges and either charge or refund you the difference.

We deliver Monday to Friday, and can advise you whether you have a morning (9am-12pm) or afternoon (12-3pm) slot.
 
 

Our installation service 


Our delivery team will deliver the products to the room of your choice (providing access is suitable) and remove all packaging, allowing you to inspect the furniture to ensure you are satisfied. You will then be asked to sign our Delivery note, accepting the goods. If someone else is accepting delivery on your behalf, it is important that they are fully aware of the product details. If you would like us to leave the products packaged, please let us know in advance. If we have agreed a delivery date and time, and you are out when we arrive, we can reschedule a delivery for the next available date. There will be a charge for the subsequent delivery, even if the first delivery was free.
 

Delivery Access


It is your responsibility to ensure that the furniture you order can be delivered into your property and that there is safe and reasonable access from the road to the place of delivery. If our delivery staff consider that access is unsafe then we will not deliver the goods until safe access is provided. You are obliged to provide any required parking permits in advance of the delivery.

If you have any doubts that the furniture will fit up stairways, through doors or any awkward or restrictive spaces it is very important that you seek advice. We can offer an access check for specific items of furniture. This involves our delivery team making an appointment and inspecting your property to confirm if access is possible. You must inform us of any vehicle access issues or parking restrictions at the delivery address. The delivery charge includes no allowance for removal of doors, windows or other fixtures. If you have any questions about our delivery service or need advice on access please call us on 020 7278 8456 (Weekdays: 9.30am-6.00pm, Saturdays: 10.30am-4.00pm)

We can provide a full access check within the M25 at a cost of £35
 

Returns 


If you are unhappy with a non sale stock product for any reason, just send it back to us (with the original packaging) and we’ll refund or replace it.

Return an item within 28 days in perfect condition together with original packaging and we will be happy to refund the original price of the item or send you an exchange. This does not affect cancellations or your statutory rights.

We make every effort to deliver your goods in perfect condition. Please check your delivery as soon as it has been received. If the goods are faulty, please notify us within twenty four hours so that we can resolve the problem.

Please note that bespoke furniture, special orders, flat-packed items that have been assembled, made-to-order items, gift vouchers and personalised items can only be returned or exchanged if faulty. Any special offer or ex-display items cannot be returned or refunded. Made to order items include furniture and lighting pieces where you select colour, size, fabric or material finish.

You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of your order, together with any necessary insurance cover against loss or damage. 

Please note that if you are returning goods that you received damaged, then you will be responsible for the cost of returning the damaged goods, but will be reimbursed those costs after we have received and inspected the goods.

For items that are too large to return by post, please contact us on 020 7278 8456 (Weekdays: 9.30am-6.00pm, Saturdays: 10.30am-4.00pm) or email websales@viaduct.co.uk and we will arrange a delivery service to collect your item.

Returns and exchanges will be processed as soon as possible after arrival and any necessary inspection. All items are returned at your expense, this does not affect your statutory rights.

Credit can be used against your next order, both online and with telephone orders. Refunds will be made to the same card or account used for the original payment.

Our returns address is: Viaduct, c/o Black and White Storage, Unit 1A Europa Trading Estate, Fraser Road, Erith, Kent DA8 1QL


Legal identity 


Viaduct is the trading name of Viaduct Furniture Ltd. 

The site is owned and operated by Viaduct Furniture Ltd. registered in England, company number 2027354. 

The registered office is 23a Church Road, Parkstone, Poole, Dorset BH14 8UF. 
VAT registration number: GB 446 0579 39

If you have any problems or questions please call us on 020 7278 8456
(Weekdays: 9.30am-6.00pm, Saturdays: 10.30am-4.00pm)
 

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